Privacy Policy and Terms
Your privacy and satisfaction are our absolute priorities. Discover our comprehensive policies for serving Belgium's culinary needs with transparency and trust.
Belgium Only
Exclusive service to Belgian customers with local expertise
GDPR Compliant
Full compliance with European data protection regulations
Quality Guaranteed
Complete warranties and satisfaction guarantees
Last updated: December 2025 • Effective for all Belgian customers
Quick Navigation
Privacy Policy
At Cuisine Belgium, we are committed to protecting your privacy and personal data in accordance with Belgian and European regulations (GDPR).
We specialize in kitchen products and custom solutions exclusively for customers in Belgium. This policy explains how we collect, use, protect, and share your personal information.
Information We Collect
Personal Information
- • Full name and contact details
- • Belgian address for delivery
- • Phone number and email address
- • Date of birth (for age verification)
- • Language preference (Dutch/French/German)
Kitchen Project Information
- • Kitchen measurements and dimensions
- • Style preferences and requirements
- • Budget range and timeline
- • Photos of existing kitchen space
- • Special accessibility needs
Technical Data
- • IP address and location data
- • Browser type and version
- • Device information and screen size
- • Pages visited and time spent
- • Referral source and search terms
How We Use Your Data
Order Processing
- • Process and fulfill kitchen orders
- • Coordinate delivery and installation
- • Handle returns and warranty claims
- • Provide customer support
Custom Design Services
- • Create personalized kitchen designs
- • Schedule home consultations
- • Provide accurate measurements
- • Generate detailed quotes
Communication
- • Send order updates and notifications
- • Share kitchen design inspiration
- • Provide maintenance reminders
- • Offer exclusive Belgian promotions
Data Protection and Security
Technical Protection Measures
- • SSL/TLS encryption for all data transmission
- • Secure servers hosted in Belgium/EU
- • Regular security audits and updates
- • Multi-factor authentication for staff
- • Automated backup and recovery systems
Organizational Measures
- • Staff training on data protection
- • Access controls and authorization levels
- • Data retention and deletion policies
- • Incident response procedures
- • Regular compliance assessments
Cookie Policy
Essential Cookies
Required for website functionality, shopping cart, and secure payment.
Analytics Cookies
Help us understand how visitors use our site to improve user experience.
Marketing Cookies
Used to show relevant kitchen products and design ideas (with consent).
You can manage your cookie preferences at any time via our cookie banner or browser settings.
Your GDPR Rights as a Belgian Resident
Data Access and Control
- • Right of Access: Request a copy of your personal data
- • Right of Rectification: Correct inaccurate information
- • Right to Erasure: Request deletion of your data
- • Right to Restriction: Limit how we process your data
Data Portability and Objection
- • Right to Portability: Transfer your data to another service
- • Right to Object: Stop processing for marketing purposes
- • Right to Withdraw: Withdraw consent at any time
- • Right to Complain: Contact Belgian Data Protection Authority
How to Exercise Your Rights: Contact our Data Protection Officer at privacy@cuisine-belgium.be or call +32 2 123 4567. We will respond within 30 days as required by GDPR.
Returns and Refunds Policy
We want you to be completely satisfied with your kitchen purchase. Here is our comprehensive returns policy for Belgian customers, designed to give you peace of mind.
Our return policy varies by product type and level of customization. All returns are processed free of charge in Belgium.
Standard Products
Eligible Items
- • Kitchen appliances (unopened packaging)
- • Kitchen utensils and tools
- • Standard size cabinet hardware
- • Light fixtures (unused)
- • Storage solutions and organizers
Return Conditions
- • Items must be unused and in original condition
- • Original packaging and all accessories included
- • No damage, stains, or modifications
- • Return within 30 days of delivery
- • Original receipt or order confirmation required
Return Benefits
Custom Kitchen Orders
Cancellation Policy
- • Within 48 hours: Full refund, no questions asked
- • Before production: 90% refund (10% design fee)
- • During production: 50% refund (material cost)
- • After completion: No refund (quality guarantee applies)
Quality Guarantee
- • Manufacturing defects: Complete replacement
- • Measurement errors (our fault): Free remanufacturing
- • Installation problems: Free correction
- • Material defects: Warranty replacement
- • Color/finish discrepancies: Refinishing service
Special Circumstances
- • Customer measurement errors: 25% restocking fee
- • Design changes after approval: Additional fees apply
- • Damage during customer installation: Repair charges
- • Special orders (non-standard): Final sale
Step-by-Step Return Process
Contact Support
Email support@cuisine-belgium.be or call +32 2 123 4567 with your order number
Return Authorization
Receive return authorization number and prepaid shipping label within 24 hours
Pack and Ship
Pack items securely in original packaging and attach return label
Refund Processing
Refund processed within 5-7 business days after receiving your return
Non-Returnable Items
Hygiene and Safety Items
- • Water filters and cartridges
- • Personal care appliances
- • Food storage containers (opened)
- • Cutting boards (used)
Custom and Personalized
- • Engraved or personalized items
- • Custom-cut materials
- • Made-to-order appliances
- • Special finish requests
Shipping and Delivery
We deliver throughout Belgium with flexible options to fit your schedule and budget.
From small kitchen accessories to complete custom installations, we have the right delivery solution for every order size and timeline.
Standard Delivery
FREE
Orders over €1500
3-5 business days
- Home delivery
- SMS/email tracking
- Signature required
- Insurance included
Express Delivery
€15
All order sizes
1-2 business days
- Priority processing
- Real-time tracking
- Time slot selection
- Major cities only
White Glove Service
€75
Large items
Scheduled delivery
- Inside delivery
- Unpacking service
- Basic installation
- Packaging removal
Complete Belgium Coverage
Brussels Region
Brussels-Capital Region
- • All 19 municipalities covered
- • Same-day delivery available
- • Standard express delivery
- • White glove service included
Surrounding Areas
- • Flemish Brabant
- • Walloon Brabant
- • Extended metropolitan area
Flanders
Major Cities
- • Antwerp (Antwerpen)
- • Ghent (Gent)
- • Bruges (Brugge)
- • Leuven
- • Hasselt
- • Mechelen
All Provinces
- • East Flanders
- • West Flanders
- • Antwerp Province
- • Limburg
Wallonia
Major Cities
- • Liège
- • Charleroi
- • Namur
- • Mons
- • Tournai
- • Arlon
All Provinces
- • Hainaut
- • Liège Province
- • Namur Province
- • Luxembourg
Delivery Timelines by Product Type
Standard Products
Custom Products
Payment Terms
We offer flexible and secure payment options tailored to Belgian customers and banking preferences.
All transactions are processed securely with full PCI compliance and fraud protection. We support all major Belgian payment methods.
Accepted Payment Methods
Bancontact
PREFERREDBelgium's most popular payment method
- • Instant bank transfer
- • No additional fees
- • Supported by all Belgian banks
- • Mobile app integration
Credit and Debit Cards
International and local cards accepted
- • Visa, Mastercard, Maestro
- • 3D Secure authentication
- • Contactless payments
- • Recurring payment options
Bank Transfer (SEPA)
Direct bank-to-bank transfer
- • Perfect for large orders
- • No transaction fees
- • 1-2 business day processing
- • Automatic order confirmation
PayPal
Secure online payments
- • Buyer protection included
- • Express checkout
- • Pay in 4 available
- • Guest payment option
Payment Security
SSL/TLS Encryption
All payment data is encrypted during transmission
- • 256-bit SSL encryption
- • TLS 1.3 protocol
- • Certificate validation
- • Secure socket layer protection
PCI DSS Compliance
Highest payment security standards
- • PCI Level 1 compliance
- • Regular security audits
- • Tokenized card storage
- • Secure payment processing
Fraud Protection
Advanced fraud detection and prevention
- • Real-time transaction monitoring
- • Machine learning algorithms
- • Risk assessment scoring
- • Chargeback protection
Belgian Banking Integration
Seamless integration with Belgian financial institutions
- • KBC, ING, Belfius compatibility
- • Real-time payment confirmation
- • IBAN validation
- • SEPA instant payments
Flexible Payment Plans
Standard Orders (€5-€1,000)
- • Full payment at order
- • PayPal Pay in 4 available
- • No additional fees
- • Instant order processing
Large Orders (€1,000-€5,000)
- • 50% deposit required
- • Balance due before delivery
- • 30-day payment terms available
- • Bank transfer preferred
Custom Projects (€5,000+)
- • 30% deposit to start
- • 40% at production milestone
- • 30% at completion
- • Extended payment terms
Pricing and Currency Information
Currency
Price Guarantees
Custom Kitchen Orders
We specialize in creating custom kitchen solutions tailored to your Belgian home's unique requirements and personal style preferences.
From initial consultation to final installation, our expert team guides you through every step of creating your dream kitchen, built specifically for Belgian homes and lifestyles.
Our Custom Services
Kitchen Design Consultation
Comprehensive design service throughout Belgium
- • Free home consultation
- • 3D design visualization
- • Space optimization planning
- • Style and material selection
- • Budget and timeline planning
Custom Cabinetry
Built to fit exactly your space and preferences
- • Made-to-measure cabinets
- • Choice of wood species and finishes
- • Soft-close hinges and drawers
- • Interior organization systems
- • Integrated appliance housing
Countertop Fabrication
Premium surfaces made to measure
- • Natural stone (granite, marble)
- • Engineered quartz surfaces
- • Solid wood countertops
- • Integrated sinks and features
- • Edge profiling options
Complete Installation
Professional installation by certified technicians
- • Licensed and insured installers
- • Plumbing and electrical coordination
- • Appliance installation and setup
- • Final inspection and walkthrough
- • Post-installation support
Custom Order Process
Initial Consultation
Free design consultation in your Belgian home
- • Space assessment and measurements
- • Lifestyle and needs discussion
- • Style preference exploration
- • Budget and timeline planning
- • Initial concept presentation
Design and Quote
3D design and detailed pricing within 48 hours
- • Detailed 3D renderings
- • Material specifications
- • Detailed price breakdown
- • Timeline and milestones
- • Revision options included
Production Phase
4-8 weeks manufacturing time
- • Order confirmation and deposit
- • Material sourcing and preparation
- • Custom manufacturing process
- • Quality control inspections
- • Progress updates and photos
Installation and Completion
Professional installation and final inspection
- • Scheduled delivery coordination
- • Professional installation team
- • Final adjustments and testing
- • Customer walkthrough
- • Warranty documentation
Custom Order Pricing Structure
Basic Custom Package
€2,500 - €7,500
- • Custom cabinet doors and fronts
- • Standard interior layouts
- • Choice of 3 finish options
- • Basic installation included
- • 2-year warranty
Timeline: 4-6 weeks
Payment: 50% deposit, 50% at completion
Premium Custom Package
€7,500 - €15,000
- • Fully custom cabinetry
- • Premium interior organization
- • Unlimited finish options
- • Custom countertop included
- • 5-year warranty
Timeline: 6-8 weeks
Payment: 30% deposit, 40% midway, 30% completion
Complete Kitchen Renovation
€15,000+
- • Complete kitchen design
- • All appliances and fixtures
- • Plumbing and electrical work
- • Project management included
- • Lifetime support
Timeline: 8-12 weeks
Payment: Flexible milestone-based payments
Custom Order Guarantee
Quality Assurance
Satisfaction Promise
Specialization for Belgian Homes
Architectural Considerations
- Traditional Belgian home layouts and constraints
- Historic building renovation expertise
- Compact space optimization solutions
- Integration with existing architectural features
Local Compliance and Standards
- Belgian building codes and regulations
- Energy efficiency requirements (EPB)
- Local permit assistance if needed
- Coordination with Belgian contractors
Contact Information
Have questions about our policies or need assistance? We're here to help Belgian customers with all their kitchen needs.
Our multilingual support team speaks Dutch, French, German, and English to serve all Belgian customers comfortably in their preferred language.
Email Support
General Support
support@cuisine-belgium.be
Custom Orders
custom@cuisine-belgium.be
Returns and Refunds
returns@cuisine-belgium.be
Response within 24 hours
Phone Support
Main Line
+32 2 123 4567
Custom Design
+32 2 123 4568
Installation Support
+32 2 123 4569
Mon-Fri: 9:00-18:00, Sat: 10:00-16:00
Showroom and Office
Cuisine Belgium BVBA
Rue de la Cuisine 123
1000 Brussels, Belgium
VAT: BE 0123.456.789
By appointment only
Business Hours
Emergency Support
For urgent issues with recent installations or deliveries:
Emergency Hotline
+32 2 123 4570
Available 24/7 for true emergencies only
Language Support
We provide support in all official Belgian languages:
Frequently Asked Questions
Do you deliver throughout Belgium?
Yes, we deliver to all Belgian provinces including Brussels, Flanders, and Wallonia. Delivery times may vary by location.
Can I return custom items?
Custom items can be cancelled within 48 hours for a full refund. After production begins, our quality guarantee applies instead.
Do you offer installation services?
Yes, we provide professional installation throughout Belgium. Our certified technicians handle everything from basic installation to complete kitchen renovations.
What payment methods do you accept?
We accept Bancontact, credit/debit cards, bank transfers, and PayPal. For large orders, we offer flexible payment plans.
What is the warranty period on custom kitchens?
Custom cabinetry comes with a 5-year warranty, installation work has a 2-year warranty, and we provide lifetime support.
Can I schedule a consultation?
We offer free home consultations throughout Belgium. Contact us to schedule an appointment at your convenience.
Need immediate assistance? Contact us through your preferred method and we'll respond quickly.